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Intranet Portal Guide > During > Project Change Control

Image of St. Francis of Assisi - who gave great advice on handling personal change (very apt for your Intranet Portal project)

Lord grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference. – Saint Francis of Assisi (1182-1226)

Of the great saints, Francis perhaps sets the most inspirational example of personal change and sacrifice. Born into a wealthy family, he lived a high life as a young man until taken captive during a war to defend Assisi. Emerging a year later as a changed person, he sold all his possessions and devoted the rest of his life to serving others.
 

Accept the things you cannot change

As discussed in the Project Plan chapter,
it is vital to properly plan your portal project and not to simply 'wing it'.

Through decent
Stakeholder Analysis
and
Prioritisation, your should have a
Project Scope that meets the business
need. From your pilot, you will have
confirmed that delivery is feasible.

Resist the temptation, then, to make continual changes and tweaks to the Project Scope. Have the courage of your convictions and 'stick to your guns'.

Frequent, unwarranted changes in direction are likely to demotivate the
team, confuse
your
stakeholders and cause costs to
escalate. Where changes are also poorly thought through, there may be an impact on
benefits and/or delivery may not prove
feasible (where not tested in a pilot).
 

Change what is not working, if you can

Having said that change for it's own sake is not a good idea, there will clearly be occasions where controlled change has to happen if the project's objectives are to be met (e.g. where strategic priorities change or where a pilot proves a course to lack feasibility).
 

The wisdom to know the difference

Given that changes to scope or method may at times be required, but that poorly planned change is unwise, it seems only logical to ensure that the wisdom of your governance is fully utilised in planning and approving change.
 

The Change Board

To avoid creating a separate bureaucracy (and to allow for flexible and responsive changes), my recommendation is to have a subset of the Project Board responsible for approving any project changes.

Project Change should be a standing item at the bottom of the (say monthly) Project Board agenda. If there are any changes to propose, then the members of this 'Change Board' stay on to discuss the proposals, whilst the others leave.

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Where changes need urgent discussion (and cannot wait for the next Change Board slot) there should be a process for the review and approval of Change proposals offline (for example via email).
 

The Change Control Process

Changes arise because of an issue. For
example, the company acquires a competitor, but the scope of the project didn't take account of such an eventuality. Thus, a change is required to bring the new business into scope for the intranet.

Thus, every Change Request (CR) starts it's life in the Issue Log as an issue. Once agreed the only way to resolve the issue is through a change to the project, the next step to assess the change for impact on costs and timescales, before bringing it formally before the Board for approval.

In the panel right, there is a process map for change management and a single page template for impact assessment (suitable for presentation to the Board).
 

Measured steps

Don't overdo it! There are different degress of change. Small changes should simply be packaged together and presented in a block. Similarly, larger changes that do not impact significantly on costs or timescales can be handled together. Stay focused on the big ticket changes that really need discussing!
 

Funded Change

Some change requests will be backed by their own sponsorship and funding. These may well need to be handled differently, in much the same way as they would be in the Steady State model.

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Tools & Downloads [-]
Change Board TOR (doc) | Process (ppt)
A TOR & Agenda for the Change Board, plus a change process to download.

Change Request Template (doc)
Template for change impact assessment.

Saint Francis of Assisi
The life, teaching & poetry of Saint Francis (from a great 'Lives of the Saints' site).

Slaying the Scope Creep Dragon (pdf)
A article from 4pm.com on project change control pitfalls... and how to avoid them!

Coping with Change
Institute for Management Excellence advice on how to manage change, plus some links to other useful resources.